Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update  

We would like to reassure all of our service users and their families that all calls are continuing as normal. Our carers are fully prepared and resourced to follow the government guidelines. We have created a frequently asked questions (FAQs) page for our service users – all of our latest updates can be read here.

For further guidance relating to the coronavirus, please visit the NHS website.

Helping Hand Home Care Grantham

Our Staff

All of our staff complete the Care Certificate qualification and are all trained and qualified in varied aspects of Health and Social Care. They have years of experience in delivering a high standard of care. Many of our staff are also trained in specialised areas of Health and Social Care.

Staff profiles

Mandi

Mandi is our Senior Home Care Assistant. She supervises and supports our team and visits new clients with Simone. Mandi has worked at Helping Hand since 2010, and has completed her Level 3 qualification in Health and Social Care.

Mandi will be undertaking additional training as soon as it is available again to be one of our Dementia Ambassadors.

Recently, due to Mandi’s interest in palliative care, in she took part in the ECHO (Extension for Community Health Outcomes) training programme. This programme is used to widen access to palliative care knowledge and skills by supporting health and social care professionals who deliver high quality palliative care in settings other than in a hospice.

Lisa

Lisa is our Safeguarding Ambassador and she works alongside Simone with any safeguarding meetings, issues, policies and has actively been involved with developing our safeguarding action plan. She has taken responsibility of working with families of vulnerable adults to follow the Herbert Protocol introduced by Lincolnshire police.

Lisa has worked within the Adult Social Care setting for over thirteen years and joined the Helping Hand Team in 2022. She has a wealth of experience and has completed her Level 3 and Level 4 qualification in Health and Social Care.

Simone

Simone is the Registered Manager, and joined Helping Hand in 2019. She came into the role with over twenty years management experience within the Education and Sales sectors.

With a BA Hons in Primary Education, Simone embraced new training challenges in 2021 by taking a Level 5 qualification ‘Leader in Adult Care’, which is due to be completed in February 2023. In February 2022, Simone became Helping Hand’s other Safeguarding Ambassador alongside Lisa.

Professional development, Person-Centred Care and the Well-being of our team and clients is always at the forefront of Helping Hand’s philosophy and it is Simone’s continued hope that everyone will benefit from the e-Learning and face-to-face training that is current and essential to our teams roles.

Would you like to join our friendly team? If you are interested in a career in care and would like to find out more, please contact us to discuss